Return Policy
Please note that our candles are handmade and may vary in appearance and have some imperfections by nature. However, we always want our customers to be satisfied. If for any reason you are not happy with your purchase, please contact us with a reason of return and your order number. We do not offer exchanges.
Wholesale Return Policy
Wholesale candles cannot be returned due to the mass amount of labor. If you have any questions and concerns please reach out to us directly hello@aandccandlecompany.com
Eligibility
To be eligible for a return, your candle must be in the same condition that you received it – unused, in its original packaging and dispatched within 7 days upon arrival. if 7 days have gone by since your purchase, unfortunately we cannot offer you a refund.
Damage or Incorrect Items
We carefully inspect each product prior to shipping. However, if you received a damaged or an incorrect item, please contact us immediately.
Sale Items
Sale items are final and cannot be refunded.
Lost Item
Once orders leave our hands, they become the property of the shipper. If the item lost, we will be unable to process the return. Please contact your shipping provider for additional information.
Shipping Cost
As we are small business the cost of returning the item will not be covered by A and C Candle Co. and must be paid by customers.
Contact Us
Please contact us with any questions here.
